IT Service Catalog

Room and Space Management application offers scheduling and optimized space utilization solutions

Academic Course Delivery and Support

Supports the teaching and learning mission of Emory University through a variety of services

Adirondack

Adirondack gives students the ability to select their Residence Hall Room, Dining Plans, and associated options.

Azure Self Supported Subscriptions

Azure Self Supported Subscriptions are part of Microsoft's Azure Cloud Services offering.  This capability is not supported by Emory IT but does require approval to use.

Canvas

Canvas is a cloud-based online learning environment used to support teaching and learning at Emory. Canvas provides tools for sharing documents and other course materials, managing assignment submissions and grading, collaborating and communicating, taking quizzes, and many other course-related activities.

Collaboration and Conferencing

Collaboration and conferencing tools help bring people together to communicate and achieve a common goal. A range of technologies is available to create and support a wide variety of approaches to collaboration.

Commercial Data Protection for Microsoft Copilot (formerly Bing chat)

Commercial data protection for Microsoft Copilot is Emory's secure instance of Microsoft's Bing search engine enhanced with leading OpenAI ChatGPT4 generative AI technology (formerly "Bing Chat Enterprise")

Database Management

Database Management provides OIT and departmental customers/applications with the most robust, scalable, and highly available database service to meet their data and business needs. The majority of Emory University’s OIT applications run on relational database management systems (RDBMS) and managed by the OIT DBA team. As of today, OIT Database Management offers its application solution in Oracle, MS SQL Server, MySQL, PostgreSQL (AWS RDS), and Mongo Atlas DB (Cloud).

EaglePrint

EaglePrint is Emory's campus-wide student printing service. EaglePrint allows students to print from their own computers and university workstations to any EaglePrint location. There is no longer a need to clutter desks with a personal desktop printer.

Email

Emory's Office of Information Technology (OIT) provides messaging and collaborative software to all Emory (both University and Healthcare) faculty, students and staff.

Emergency Notification

The RAVE Emergency Alert Service is the primary mobile text notification system used by Emory University & Emory Healthcare and other enterprise staff. The Emergency Notifications are managed through CEPAR the Center for Emergency Preparedness and Response and the OIT Messaging team. These SMS text based notifications provide timely information to students, faculty and staff in the event of an emergency.

Emory's Software Distribution

Software Distribution administers academic software licensed by the University and also consults with faculty, staff and students about products they need.

Emory Center for Digital Scholarship

ECDS brings together librarians and IT professionals in support of activities related to digital scholarship, ranging from research to pedagogy. ECDS provides a central point of contact for expertise in statistical analysis, GIS, mapping, visualizing data, text analysis, online exhibitions, blended and online pedagogy, technology-enhanced assignments, and digital publishing.

GitHub at Emory

GitHub at Emory is the software development platform and source code control system offered by Emory OIT through GitHub Enterprise.

Identity and Access Management

At Emory, Identity and Access Management facilitates the management of electronic identities, used to initiate, capture, record and manage user identities and their related access permissions in an automated fashion

IT Service Management

People, processes, and tools that enable service management

IT Service Management: ServiceNow

Emory IT strives for excellence in technology and customer service. To best accomplish this, Emory IT professionals use an IT Service Management (ITSM) system, ServiceNow, which automates the request and response process for them and their customers – the Emory community.

Microsoft Copilot

Microsoft Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 apps and services. It works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more. Microsoft 365 Copilot provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills.

Mobile Application Development

Mobile App Distribution provides processes and tools around the review, approval, publication, and distribution of both internal and public mobile applications

Network Management

Emory OIT Network Services provides a robust network management service referring to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.

OPUS

Current students, prospective students, faculty, administrative staff, and former students can access student information through OPUS.

Storage Management

Storage Management provides central IT, academic, and research customers with a cost effective and highly available service to address their file and data management needs.

Student Technology Support

Student Technology Support (STS) is a free service for Emory students providing technical support and assistance for a variety of issues on student-owned devices.

Video Technologies

Emory's Office of Information Technology (OIT) is a leading national trendsetter in providing innovative video technologies and broadcast services supporting the teaching, learning, research, and service missions of the University.

Voice Service

Emory's Office of Information Technology Services (OIT) provides Voice Service for over 30,000 telephone lines across the Emory Enterprise, including all University and most Healthcare facilities.

What is Web Hosting?

The Web Hosting service provides a web presence for Emory University and related organizations.

WordPress (ScholarBlogs)

An open source blog tool that is easy to use and customize

Faculty

25Live

Room and Space Management application offers scheduling and optimized space utilization solutions

Academic Course Delivery and Support

Supports the teaching and learning mission of Emory University through a variety of services

Adirondack

Adirondack gives students the ability to select their Residence Hall Room, Dining Plans, and associated options.

AWS at Emory

AWS at Emory is Emory University's preferred and recommended cloud service for faculty-led computational needs. The service provides access to Amazon's cloud computing services, including computing, storage, database, etc., with a few exceptions that have been blocked for security purposes. The service is a multi-mission platform that can facilitate the advancement of science, education, and service across the University.

Azure Self Supported Subscriptions

Azure Self Supported Subscriptions are part of Microsoft's Azure Cloud Services offering.  This capability is not supported by Emory IT but does require approval to use.

Canvas

Canvas is a cloud-based online learning environment used to support teaching and learning at Emory. Canvas provides tools for sharing documents and other course materials, managing assignment submissions and grading, collaborating and communicating, taking quizzes, and many other course-related activities.

Collaboration and Conferencing

Collaboration and conferencing tools help bring people together to communicate and achieve a common goal. A range of technologies is available to create and support a wide variety of approaches to collaboration.

Commercial Data Protection for Microsoft Copilot (formerly Bing chat)

Commercial data protection for Microsoft Copilot is Emory's secure instance of Microsoft's Bing search engine enhanced with leading OpenAI ChatGPT4 generative AI technology (formerly "Bing Chat Enterprise")

Confluence Wiki

Confluence Wiki provides a tool for groups to document and collaborate together.

Database Management

Database Management provides OIT and departmental customers/applications with the most robust, scalable, and highly available database service to meet their data and business needs. The majority of Emory University’s OIT applications run on relational database management systems (RDBMS) and managed by the OIT DBA team. As of today, OIT Database Management offers its application solution in Oracle, MS SQL Server, MySQL, PostgreSQL (AWS RDS), and Mongo Atlas DB (Cloud).

Document Management

Emory Document Management is the service that provides the ability to access files online at any time, from anywhere.

EHConnect

Emory Healthcare Information Services (EHC IS) provides access to on call calendars, paging services, Spok Mobile (secure messaging), and hospital directory services for Emory Healthcare and Emory University faculty and staff.

Email

Emory's Office of Information Technology (OIT) provides messaging and collaborative software to all Emory (both University and Healthcare) faculty, students and staff.

Emergency Notification

The RAVE Emergency Alert Service is the primary mobile text notification system used by Emory University & Emory Healthcare and other enterprise staff. The Emergency Notifications are managed through CEPAR the Center for Emergency Preparedness and Response and the OIT Messaging team. These SMS text based notifications provide timely information to students, faculty and staff in the event of an emergency.

Emory's Software Distribution

Software Distribution administers academic software licensed by the University and also consults with faculty, staff and students about products they need.

Emory Center for Digital Scholarship

ECDS brings together librarians and IT professionals in support of activities related to digital scholarship, ranging from research to pedagogy. ECDS provides a central point of contact for expertise in statistical analysis, GIS, mapping, visualizing data, text analysis, online exhibitions, blended and online pedagogy, technology-enhanced assignments, and digital publishing.

Emory FIRST

Emory FIRST (Faculty Information on Research, Scholarship, and Teaching) is the authoritative source for Faculty information on Research, Service and Teaching. This system can be used to facilitate collaboration between Emory faculty, initiate student mentoring, create a faculty web presence, and establish outside development efforts. The Emory FIRST system contains a range of faculty data including publications, grants, professional and teaching activities information.

GitHub at Emory

GitHub at Emory is the software development platform and source code control system offered by Emory OIT through GitHub Enterprise.

Identity and Access Management

At Emory, Identity and Access Management facilitates the management of electronic identities, used to initiate, capture, record and manage user identities and their related access permissions in an automated fashion

IT Service Management

People, processes, and tools that enable service management

IT Service Management: ServiceNow

Emory IT strives for excellence in technology and customer service. To best accomplish this, Emory IT professionals use an IT Service Management (ITSM) system, ServiceNow, which automates the request and response process for them and their customers – the Emory community.

Microsoft 365 Software

Emory's Microsoft 365 software license is available to all Emory Employees (Faculty, Staff, Students and Healthcare) and is paid for by Emory. The license includes five (5) add-on subscription products that are available to Faculty, Staff and researchers for a nominal monthly fee.

Microsoft Copilot

Microsoft Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 apps and services. It works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more. Microsoft 365 Copilot provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills.

Mobile Application Development

Mobile App Distribution provides processes and tools around the review, approval, publication, and distribution of both internal and public mobile applications

Network Management

Emory OIT Network Services provides a robust network management service referring to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.

Operations Control-Management

Operations Control and Management is a suite of offerings that helps ensure our IT services are delivered effectively and efficiently

OPUS

Current students, prospective students, faculty, administrative staff, and former students can access student information through OPUS.

Project Management

Emory's Office of Information Technology (OIT) Project Management Office (PMO) is here to deliver value to the Emory Enterprise by enabling our faculty, staff, and students to deliver project outcome

Project Management: Business Analyst

The Business Analyst team within Emory's Office of Information Technology (OIT) provides a range of services that support the implementation of new IT solutions, products, services, and research endeavors.

Reporting and Analytics

Emory University's administrative Data Warehouse forms part of the Business Information Management service consisting of a central repository of Emory's historical data.

Server Management

Running multiple independent virtual operating systems (VMs) on a single physical computer

Staff-Faculty Technology Support

The Client Services team offers desktop support services based on a negotiated and executed Service Level Agreement (SLA). These IT professionals specialize in supporting desktop computers, departmental applications, and related technology.

Storage Management

Storage Management provides central IT, academic, and research customers with a cost effective and highly available service to address their file and data management needs.

Tableau

Tableau enables the Emory community to see and understand their data, answering valuable business questions and giving insight into a large data sets collected over time. This fosters collaboration between colleagues and creates a culture of data driven business.

Video Technologies

Emory's Office of Information Technology (OIT) is a leading national trendsetter in providing innovative video technologies and broadcast services supporting the teaching, learning, research, and service missions of the University.

Voice Service

Emory's Office of Information Technology Services (OIT) provides Voice Service for over 30,000 telephone lines across the Emory Enterprise, including all University and most Healthcare facilities.

What is Web Hosting?

The Web Hosting service provides a web presence for Emory University and related organizations.

WordPress (ScholarBlogs)

An open source blog tool that is easy to use and customize

Staff

25Live

Room and Space Management application offers scheduling and optimized space utilization solutions

Academic Course Delivery and Support

Supports the teaching and learning mission of Emory University through a variety of services

Adirondack

Adirondack gives students the ability to select their Residence Hall Room, Dining Plans, and associated options.

AWS at Emory

AWS at Emory is Emory University's preferred and recommended cloud service for faculty-led computational needs. The service provides access to Amazon's cloud computing services, including computing, storage, database, etc., with a few exceptions that have been blocked for security purposes. The service is a multi-mission platform that can facilitate the advancement of science, education, and service across the University.

Azure Self Supported Subscriptions

Azure Self Supported Subscriptions are part of Microsoft's Azure Cloud Services offering.  This capability is not supported by Emory IT but does require approval to use.

Call Center Management

The Call Management System interfaces with the telephone system to collect call traffic and performance data

Canvas

Canvas is a cloud-based online learning environment used to support teaching and learning at Emory. Canvas provides tools for sharing documents and other course materials, managing assignment submissions and grading, collaborating and communicating, taking quizzes, and many other course-related activities.

Collaboration and Conferencing

Collaboration and conferencing tools help bring people together to communicate and achieve a common goal. A range of technologies is available to create and support a wide variety of approaches to collaboration.

Commercial Data Protection for Microsoft Copilot (formerly Bing chat)

Commercial data protection for Microsoft Copilot is Emory's secure instance of Microsoft's Bing search engine enhanced with leading OpenAI ChatGPT4 generative AI technology (formerly "Bing Chat Enterprise")

Confluence Wiki

Confluence Wiki provides a tool for groups to document and collaborate together.

Database Management

Database Management provides OIT and departmental customers/applications with the most robust, scalable, and highly available database service to meet their data and business needs. The majority of Emory University’s OIT applications run on relational database management systems (RDBMS) and managed by the OIT DBA team. As of today, OIT Database Management offers its application solution in Oracle, MS SQL Server, MySQL, PostgreSQL (AWS RDS), and Mongo Atlas DB (Cloud).

Document Management

Emory Document Management is the service that provides the ability to access files online at any time, from anywhere.

EHConnect

Emory Healthcare Information Services (EHC IS) provides access to on call calendars, paging services, Spok Mobile (secure messaging), and hospital directory services for Emory Healthcare and Emory University faculty and staff.

Email

Emory's Office of Information Technology (OIT) provides messaging and collaborative software to all Emory (both University and Healthcare) faculty, students and staff.

Emergency Notification

The RAVE Emergency Alert Service is the primary mobile text notification system used by Emory University & Emory Healthcare and other enterprise staff. The Emergency Notifications are managed through CEPAR the Center for Emergency Preparedness and Response and the OIT Messaging team. These SMS text based notifications provide timely information to students, faculty and staff in the event of an emergency.

Emory's Software Distribution

Software Distribution administers academic software licensed by the University and also consults with faculty, staff and students about products they need.

Enterprise Cloud Services

Enterprise Cloud Services (ECS) is Emory University's preferred and recommended Cloud service for enterprise applications.  The service provides application owners a cloud platform within Amazon Web Services to build and run their applications with central IT support.  Unlike the AWS at Emory service, which is designed to provide users with an autonomous experience, Enterprise Cloud Services provides a more managed service with pre-built solutions to help with deploying and operating enterprise-style applications - including data protection, deployment pipelines, disaster recovery, high availability, logging, monitoring, networking, patching, remote access, and security services.

GitHub at Emory

GitHub at Emory is the software development platform and source code control system offered by Emory OIT through GitHub Enterprise.

Identity and Access Management

At Emory, Identity and Access Management facilitates the management of electronic identities, used to initiate, capture, record and manage user identities and their related access permissions in an automated fashion

Integration Operations

This service most commonly used for software that enables communication and management of data in distributed applications

IT Service Management

People, processes, and tools that enable service management

IT Service Management: ServiceNow

Emory IT strives for excellence in technology and customer service. To best accomplish this, Emory IT professionals use an IT Service Management (ITSM) system, ServiceNow, which automates the request and response process for them and their customers – the Emory community.

Microsoft 365 Software

Emory's Microsoft 365 software license is available to all Emory Employees (Faculty, Staff, Students and Healthcare) and is paid for by Emory. The license includes five (5) add-on subscription products that are available to Faculty, Staff and researchers for a nominal monthly fee.

Microsoft Copilot

Microsoft Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 apps and services. It works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more. Microsoft 365 Copilot provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills.

Mobile Application Development

Mobile App Distribution provides processes and tools around the review, approval, publication, and distribution of both internal and public mobile applications

Network Management

Emory OIT Network Services provides a robust network management service referring to the activities, methods, procedures, and tools that pertain to the operation, administration, maintenance, and provisioning of networked systems.

Operations Control-Management

Operations Control and Management is a suite of offerings that helps ensure our IT services are delivered effectively and efficiently

OPUS

Current students, prospective students, faculty, administrative staff, and former students can access student information through OPUS.

Project Management

Emory's Office of Information Technology (OIT) Project Management Office (PMO) is here to deliver value to the Emory Enterprise by enabling our faculty, staff, and students to deliver project outcome

Project Management: Business Analyst

The Business Analyst team within Emory's Office of Information Technology (OIT) provides a range of services that support the implementation of new IT solutions, products, services, and research endeavors.

Reporting and Analytics

Emory University's administrative Data Warehouse forms part of the Business Information Management service consisting of a central repository of Emory's historical data.

Server Management

Running multiple independent virtual operating systems (VMs) on a single physical computer

Staff-Faculty Technology Support

The Client Services team offers desktop support services based on a negotiated and executed Service Level Agreement (SLA). These IT professionals specialize in supporting desktop computers, departmental applications, and related technology.

Storage Management

Storage Management provides central IT, academic, and research customers with a cost effective and highly available service to address their file and data management needs.

Tableau

Tableau enables the Emory community to see and understand their data, answering valuable business questions and giving insight into a large data sets collected over time. This fosters collaboration between colleagues and creates a culture of data driven business.

Video Technologies

Emory's Office of Information Technology (OIT) is a leading national trendsetter in providing innovative video technologies and broadcast services supporting the teaching, learning, research, and service missions of the University.

Voice Service

Emory's Office of Information Technology Services (OIT) provides Voice Service for over 30,000 telephone lines across the Emory Enterprise, including all University and most Healthcare facilities.

What is Web Hosting?

The Web Hosting service provides a web presence for Emory University and related organizations.

WordPress (ScholarBlogs)

An open source blog tool that is easy to use and customize

Researchers

AWS at Emory

AWS at Emory is Emory University's preferred and recommended cloud service for faculty-led computational needs. The service provides access to Amazon's cloud computing services, including computing, storage, database, etc., with a few exceptions that have been blocked for security purposes. The service is a multi-mission platform that can facilitate the advancement of science, education, and service across the University.

Azure Self Supported Subscriptions

Azure Self Supported Subscriptions are part of Microsoft's Azure Cloud Services offering.  This capability is not supported by Emory IT but does require approval to use.

Commercial Data Protection for Microsoft Copilot (formerly Bing chat)

Commercial data protection for Microsoft Copilot is Emory's secure instance of Microsoft's Bing search engine enhanced with leading OpenAI ChatGPT4 generative AI technology (formerly "Bing Chat Enterprise")

Document Management

Emory Document Management is the service that provides the ability to access files online at any time, from anywhere.

Emergency Notification

The RAVE Emergency Alert Service is the primary mobile text notification system used by Emory University & Emory Healthcare and other enterprise staff. The Emergency Notifications are managed through CEPAR the Center for Emergency Preparedness and Response and the OIT Messaging team. These SMS text based notifications provide timely information to students, faculty and staff in the event of an emergency.

Emory Research Subject Registry

Emory's Office of Information Technology (OIT) Research Solutions Team supports the Emory Research Subject Registry.  The Emory Research Subject Registry (ERSR) is a web-based application that provides a central place to track and manage study enrollment and subject participant data for clinical research studies. The application features a service oriented architecture that allows integration and synchronization of events and shared data with other research systems, such as REDCap (for longitudinal research data capture), Emory LIMS (for research specimen management) and a Salesforce implementation for study participant recruitment

GitHub at Emory

GitHub at Emory is the software development platform and source code control system offered by Emory OIT through GitHub Enterprise.

High Performance Computing

Emory's Office of Information Technology (OIT) supports High Performance Computing (HPC) on campus by maintaining some of Emory's largest HPC resources.

HyPER C3 – Community Cloud HPC Cluster

HyPER C3 provides a community high-performance computing (HPC) cluster to support compute-intensive scholarship at Emory. This cloud HPC infrastructure is available to active faculty, staff, or students within the Emory community for the purpose of conducting Emory research activities. Initial access will be provided to Faculty members and associated teams who are involved in AI.Humanity initiatives.

LabKey

LabKey provides software solutions that help researchers overcome the data management and workflow challenges faced in today's research environment. LabKey was developed as a "biology-aware" data integration platform that can be customized to meet the needs of diverse research organizations.

LIMS - OpenSpecimen

Emory's Office of Information Technology (OIT) Laboratory Solutions team supports the OpenSpecimen application as part of Emory's enterprise-wide Bio-Banking infrastructure. OpenSpecimen is a HIPAA-compliant, web-based biobanking platform that streamlines the process of sample management, primarily collected and tracked for research purposes.  It provides a central location for researchers to enter, track, and retrieve data for the collection, storage, quality assurance, reporting and distribution of biospecimens.  OpenSpeciman is a flexible and easy to use application geared toward cost saving and short implementation time.  The implementation of OpenSpecimen at Emory is intended for investigators and laboratory staff to be able to configure and manage most autonomously, with support available from the OIT Laboratory Solutions team if needed.

Microsoft 365 Software

Emory's Microsoft 365 software license is available to all Emory Employees (Faculty, Staff, Students and Healthcare) and is paid for by Emory. The license includes five (5) add-on subscription products that are available to Faculty, Staff and researchers for a nominal monthly fee.

Microsoft Copilot

Microsoft Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 apps and services. It works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more. Microsoft 365 Copilot provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills.

Operations Control-Management

Operations Control and Management is a suite of offerings that helps ensure our IT services are delivered effectively and efficiently

REDCap

REDCap is a secure, internally hosted web-based application designed exclusively to support data capture for research studies.

Reporting and Analytics

Emory University's administrative Data Warehouse forms part of the Business Information Management service consisting of a central repository of Emory's historical data.

Server Management

Running multiple independent virtual operating systems (VMs) on a single physical computer

Storage Management

Storage Management provides central IT, academic, and research customers with a cost effective and highly available service to address their file and data management needs.

Tableau

Tableau enables the Emory community to see and understand their data, answering valuable business questions and giving insight into a large data sets collected over time. This fosters collaboration between colleagues and creates a culture of data driven business.

Video Technologies

Emory's Office of Information Technology (OIT) is a leading national trendsetter in providing innovative video technologies and broadcast services supporting the teaching, learning, research, and service missions of the University.

Voice Service

Emory's Office of Information Technology Services (OIT) provides Voice Service for over 30,000 telephone lines across the Emory Enterprise, including all University and most Healthcare facilities.

Project Stakeholders